Become an Affiliate Partner

Sellers aren’t required to accept returns, exchanges or provide refund unless they have stated so in the return policy.

Each seller sets their own return, exchange and cancellation policy. Please check and or contact the seller for additional information on their return policy.

There are some cases that something may go wrong with your order, such as

• You did not receive your item.
• The item is damaged upon arrival.
• It is clearly delivered late after the estimated delivery date timeframe.
• It is not what you ordered.

We encourage to you work with the seller in resolving the issue. However, in cases where you have exhausted all avenues without a resolution, Collections Of Africa will step to assist with a refund on qualifying orders.

We may need more information like pictures of the item damaged or wrong items.

Refer to the seller’s shop. However, in unique situations where Collections Of Africa has resolved to issue a refund, the refund will be processed the same method the payment was made.