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Frequently Asked Questions

Shipping >
Returns & Refund Policy >
Dispute & Resolution >
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Shipping Information

Each seller sets their own shipping time frame. Visit the seller’s shop for additional information.

To track your order, you will need the following;

  • Order ID found in the order confirmation email
  • Billing email – the email you used during check out.

Please note that each seller has their own shipping methods. Some of the orders may not reflect on track my order depending on the region.

Click here to track my order.

If your order has not been processed by the seller you may be able to change the shipping address.

Please contact the seller to confirm their process.

There are several methods the seller may choose to ship your order.

Please visit sellers shop for more details. 

Delivery fee is small fee that may be applied by the seller for overseas local sales for delivery. 

This only applies to local sales overseas.

No,it is not necessary to provide your shipping address for digital or virtual sales. 

The shipping address is on the check out form by default.

Returns & Refund Policy

Sellers aren’t required to accept returns, exchanges or provide refund unless they have stated so in the return policy.

Each seller sets their own return, exchange and cancellation policy. Please check and or contact the seller for additional information on their return policy.

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There are some cases that something may go wrong with your order, such as

  • You did not receive your item.
  • The item is damaged upon arrival.
  • It is clearly delivered late after the estimated delivery date timeframe.
  • It is not what you ordered.

We encourage you to work with the seller in resolving the issue. However, in situations where you have exhausted all avenues without a resolution, Collections Of Africa will step to assist with a refund on qualifying orders.

We may need more information like pictures of the item damaged or wrong items.

Refer to the seller’s shop. However, in unique situations where Collections Of Africa has resolved to issue a refund, the refund will be processed the same method the payment was made.

Dispute & Resolution

A very small percentage of cases reach this extend. We are glad to step in and resolve the issue. You can reach us by sending an email to;

support@connectionsofafrica.com

We ask you give us at least 48 hours in order to research and give you an update. 

In unique circumstances such as the following;

  • You did not receive your item.
  • The item is damaged upon arrival.
  • It is clearly delivered late after the estimated delivery date timeframe.
  • It is not what you ordered.
Refunds will be made in the same method the payment was made.

We know that there are unforeseen circumstance that may affect even the experienced sellers. And therefore we have a dedicated team that ensures all request are properly researched and amicably resolved for the buyers and the sellers peace of mind.

Shop with confidence

We verify our sellers and also encourage community and product reporting. If you need to report anything, email us at;

support@connectionsofafrica.com 

All sellers and product are rated by purchasing customers. We have an active team monitoring any suspicious or inappropriate behavior for your peace of mind

We accept all major credit cards. You can also pay with PayPal. 

No. Unfortunately due to security reasons we do not accept cash on delivery.